Help & Support 💬

No more expensive roaming fees! 🌍
Here you'll find quick help for eSIM installation, activation, and our data plans. Didn't find what you're looking for? Our support team is here for you.

Frequently Asked Questions 💭

What is an eSIM and how does it work?
An eSIM (embedded SIM) is a digital chip in your smartphone. Instead of inserting a plastic card, you simply scan our QR code. Your phone instantly connects to the local network as if you had inserted a local SIM card – just much more convenient!
Is my smartphone eSIM compatible?
Most modern smartphones (e.g., iPhone from XR, Samsung from S20, Google Pixel from 3) are eSIM compatible. Simply type *#06# into the keypad of your phone app. If an 'EID' number is displayed, your device is ready!
Can I use my physical SIM at the same time (Dual-SIM)?
Yes, absolutely! Thanks to Dual-SIM technology, you can keep your normal SIM card active for calls and texts while using Airnetly for mobile internet. This way, you stay reachable on your number but surf at affordable local rates.
Can I make phone calls and send SMS?
Our eSIM profiles are purely data plans for fast internet. Classic phone calls do not work over them.

The advantage: You can easily make calls and send messages via apps like WhatsApp, FaceTime, Skype, or Telegram. This works excellently worldwide.
Will I keep my WhatsApp number?
Yes! Since Airnetly only provides the internet connection, nothing changes with your WhatsApp account. You keep your contacts and chat histories and use the app exactly as before.
Is this a subscription? (Prepaid vs. Postpaid)
No, we hate hidden costs just as much as you do. Airnetly is 100% Prepaid. You pay once for your data package. There is no automatic renewal, no subscription, and no subsequent bills. You have full cost control.
Does Hotspot / Tethering work?
Yes, you can share your data! The Personal Hotspot function is supported by our plans. Perfect for working on your laptop or sharing the internet with travel companions.
When should I activate the eSIM?
We recommend installing it shortly before departure at home on Wi-Fi. The duration of your plan only starts when the eSIM actually connects to the network in the destination country. So you won't lose any days by installing it early.
Help, I have no connection – what should I do?
If you don't have internet after arrival, please check these 3 points in your settings:
  1. Is Data Roaming turned on for the Airnetly eSIM?
  2. Is the eSIM selected as the source for Mobile Data?
  3. Restart your device once (or briefly toggle Airplane mode on and off).
How do I delete the eSIM (and should I)?
You can remove the eSIM profile in the settings under 'Cellular' / 'Mobile Data'.
⚠️ IMPORTANT: Never delete the eSIM if you still want to use it or if you have data remaining! A deleted eSIM cannot be restored. Only delete it after your trip is over.

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